KGM Rexton Sport Rust Complaints Ignite Consumer Backlash

Corrosion Occurred Just a Month after Delivery of
KGM Rexton Sports Khan Coolmen
Astonishing Response from Service Center

KGM, which has been raising its stock price by showcasing a variety of models, led by the recent Torres and Torres EVX, is now embroiled in controversy. A problem occurred with a new car that had been out for less than two months, and the service center’s response has drawn widespread criticism from car owners.

A post revealing an unfair story of a new car having a problem and not receiving proper compensation was posted on Bobae Dream on the 8th. The model owned by Mr. A is the Rexton Sports Khan Coolmen, KGM’s midsize pickup truck.

Rust Appears in Various Places on the Chassis: Work Proceeded Unilaterally

If you look at the undercarriage photos of the vehicle that Mr. A revealed, you can see that the bolts, muffler area, and chassis have rusted. It’s noticeable even in the photos. Mr. A stated that he received this model around January 30th and noticed rust on the undercarriage on March 1st, about a month later.

Mr. A visited the service center and requested a replacement for the problematic part. However, the service center claimed that “other cars also rust like this vehicle.” They then unilaterally sprayed rustproofing on the undercarriage and wiped off the rusted areas, proceeding with the rustproofing work.

His Opinion Not Reflected at All

Mr. A wanted a fundamental solution to the problem and requested a work stoppage, but the center continued the work. When Mr. A asked, “Will it not rust again after it has already rusted so badly?” he did not receive any response. Mr. A expressed frustration, saying, “They wiped off the rust and carried out rustproofing work in a cover-up manner, destroying evidence.”

According to Mr. A, the service center’s chief engineer responded, telling him not to get bothered further. Mr. A said he deliberately went to the Gwangju service center because he heard bad reviews about the KGM service center in Hampyeong. Still, they did not listen to the customer and were focused on covering up the incident.

Received a Response of Promise from the Headquarters
Cost Over 40 Million Won

Mr. A filed a complaint with the call center but was told that “the repair technician should judge it.” When Mr. A asked again, “Is it right for a consumer to buy a product that has rusted?” he was told he would receive a response from the headquarters. Four days have passed since then, but he has not received any additional response. Mr. A expressed his regret, saying, “I regret buying the Coolmen for over 40 million won.” He added, “Consumers are furious because they don’t even replace the problematic parts, let alone exchange the product.”